Your cart is empty
Download Assistance
The world of technical compatibilities and configurations is vast. Everybody has their computer, tablet, or phone set-up differently. The purpose of these tips is to address the most common downloading considerations. If you do not find answers to your technical questions here, please ask anyone 15+ years old, your neighbor, tech consultants, or your device or internet provider customer service. Our expertise is effective calming music for pets and people, and we’ve learned to stay in our lane: We’re definitely not high-tech consultants. We know how to deliver files from our server to your downloading destination. From there, it’s up to you because of the zillion configurations of devices, providers, software, etc.
Rest assured, downloading has been a common computer function for many years. The right person will point you in the right direction. Thank you for your understanding.
Quick Tips
If you are having a problem downloading files, we suggest first trying these quick tips:
1. First time downloading? Take it slow and utilize our step by step walk-through PDFs, found below for MAC, iPhone, PC, and Android.
2. Pay attention to where the iCalmPet downloads appear on YOUR computer. This way you can find them easily. We have no control where our exported downloads import onto your computer. This is usually set up in your system preferences.
3. Download only one album at a time to avoid server download speed issues if you purchased multiple downloads.
4. Wireless connectivity alternative: Try connecting an ethernet cable between your modem and computer and completely bypassing wireless. This provides the most stable data transfer connection.
Download Assistance for Mac
Download Assistance for Mac
How to download your iCalmPet music to your Mac
1. Purchase your products.
2. Download your album from our “Thank you” email.
3. Extract contents from zip file.
4. Locate your downloaded MP3 files on your Mac.
5. Drag and drop your MP3 tracks into your Apple Music or preferred listening program.
Need a Complete Walk-through?
We have created a step by step walk-through to assist those who may need an extra hand with the downloading process. Check out our Download Assistance for Mac PDF.
Download Assistance for iPhone
Download Assistance for iPhone
How to download your iCalmPet music to your iPhone
1. Complete your download of your music onto your Mac or PC.
2. Drag and drop your music files into your iTunes or Apple Music Library.
3. Sync your iPhone to your iTunes or Apple Music.
4. Enjoy your new iCalmPet music on your phone via iTunes or Apple Music.
Need a Complete Walk-through?
We have created a step by step walk-through to assist those who may need an extra hand with the downloading process. Check out our Download Assistance for Mac.
iPhone users: PLEASE NOTE THAT iPHONES CANNOT DIRECTLY DOWNLOAD MP3 FILES FROM THE INTERNET.
You have to download them to a computer first, and then transfer them to your iPhone by syncing your iTunes.
Download Assistance for PC
How to download your iCalmPet music to your PC
1. Purchase your products.
2. Download your album from our “Thank you” email.
3. Extract contents from zip file to your music folder.
4. Open your Windows Media Player and enjoy your music!
Need a Complete Walk-through?
We have created a step by step walk-through to assist those who may need an extra hand with the downloading process. Check out our Download Assistance for PC.
Download Assistance for Android
How to download your iCalmPet music to your Android
1. Complete your download of your music onto your Mac or PC.
2. Upload your music to your Google Drive from your computer.
3. Dowload the album from your Google Drive to your Android.
4. Open your selected MP3 music playing app and enjoy!
Need a Complete Walk-through?
We have created a step by step walk-through to assist those who may need an extra hand with the downloading process. Check out our Download Assistance for Android.
Android users: PLEASE NOTE THAT ANDROIDS CANNOT DIRECTLY DOWNLOAD MP3 FILES FROM THE INTERNET.
You have to download them to a computer first, and then transfer them to your Android. Also please note that you will need to download an MP3 music player app downloaded onto your device to play through your iCalmPet download.
Everyone, please note:
1. Often, people order multiple download titles. We suggest you download only one title at a time. Download speeds-predetermined by your internet plan-may time out and simply stop downloading if there are too many files in the cue.
2. Separation Anxiety (SA) is a 16-hr file. Therefore it requires a few gigabytes of storage and a few minutes to download. We have noticed that this long program often times out prior to complete download. If this is your experience, definitely try an ethernet cable. If this doesn’t solve your issue, we recommend you call us at 541-482-2134 (9 AM/PST-Noon, M-F) and we may have a solution for you.
3. If you are receiving an error message when trying to open your zipped files, make sure you are using the most recent operating system (i.e., for apple the most recent OS is Monterrey.)
