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Contact Information
iCalmPet.com
1467 Siskiyou Blvd, #30
Ashland, OR 97520 USA
Tel: (541) 482-2134
Email- General Inquiries: customersupport@icalmpet.com
Shipping questions: shipping@icalmpet.com
Payment Information
Online ordering is available with PayPal, Apple Pay, Google Pay, and credit cards (Visa, MasterCard, Discover, American Express accepted).
Please review all charges and totals before submitting your order.
TAX INFORMATION
We are located in Oregon with no sales tax.
ORDERING INFORMATION
There are three ways to place an order: directly from the website, via phone, or email.
ORDERING ONLINE: To order online, press the “Add to Cart” button on any product page. You may change your order at any time before the final sale. If you need to change or cancel your order after it has been completed, send us an email at customersupport@icalmpet.com or call and leave instructions at (541) 482-2134.
ORDERING BY EMAIL: Send us an Email: customersupport@icalmpet.com. Please include product name, quantity, your name, phone number and address, name and address for order delivery (if different than yours), credit card # with expiration date.
BACKORDERS: Occasionally, some items may be out of stock. We will ship your order as soon as the items are back in stock, usually within ONE week. If it is longer than a week, look for an email with an update on estimated delivery.
Shipping Information
ORDER PROCESSING: Orders are processed within 24-72 hours. Shipping only Monday-Thursday, excluding USPS holidays.
DOMESTIC SHIPPING: We offer FREE shipping for orders over $75 in the contiguous 48 US states, processed and delivered through USPS Priority Mail or First Class Mail. Order must meet $75 before shipping is added. Orders under $75 will be mailed via USPS Priority or First Class with rates set by the postal carrier. Please expect 1 week for delivery via USPS. Domestic US shipping is USPS Priority Mail or First Class Mail.
INTERNATIONAL SHIPPING: Please note that due to onerous customs and VAT regulations, we currently do not ship internationally. However, our streaming is available around the globe! We can be found on Apple, Amazon, Spotify, and other major platforms. Please make sure you have search for Through a Dog’s Ear, Through a Cat’s Ear, iCalmPet. We have many poor competitors who claim to be us! Another option for purchase of speakers, CDs, Micro SD Cards, and Downloads is through US-based Amazon.com.
WHOLESALE ORDERS: Please allow 3 business days for packing and 4-7 business days for shipping through USPS on domestic orders.
All orders are processed within 72-hours of placing your order. We ship on weekdays only (and not on major holidays).
Please see our warranty or return pages for damaged or unwanted items and our policy for returns.
QUESTIONS? Feel free to ask! customersupport@icalmpet.com
Dogs
Dog Calming Music
Music Speakers for Dogs
All Dog Products
Cats
Cat Calming Music
Music Speakers for Cats
All Cat Products
People
People Calming Music
Music Speakers for People
All People Products
The Music
Why Music for Pets?
Why Music for People?
How Our Music Works
Psychoacoustics
Research
Take a Sonic Inventory of Your Sound Environment
Company
Joshua Leeds, Sound Researcher
Bioacoustic Research
The Musicians
Shelter Program
Wholesale
The Music
Why Music for Pets?
Why Music for People?
How Our Music Works
Psychoacoustics
Research
Take a Sonic Inventory of Your Sound Environment
Company
Joshua Leeds, Sound Researcher
Bioacoustic Research
The Musicians
Shelter Program
Wholesale
iCalmPet Blog
6 Ways to Prepare Your Pets for the Holidays
Together All the Time: At Home with Pets During Covid-19
Keeping Your Dog Occupied at Home During Quarantine
Hearing Loss in Dogs 2020 [Causes + Solutions]
Separation Anxiety And Your Dog: The Complete Guide
Technical Support
Product Instructions
Download Assistance
Lithium-Ion Battery Tips
Customer Service
Payment & Shipping
Warranty
Returns
Your Privacy
Technical Support
Product Instructions
Download Assistance
Lithium-Ion Battery Tips
Customer Service
Payment & Shipping
Warranty
Returns
Your Privacy
Common FAQs
Why music for noise phobias?
What if I have a dog AND a cat?
Does the iCalmPet speaker come with a guarantee?
Can I use iCalm for myself, or is it only for pets?
View all FAQs
Contact Us
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Contact Info
Mail:
iCalmPet
1467 Siskiyou Blvd, #30
Ashland, OR 97520 USA
Phone:
9:00am – 12:00pm PST, M-F
(800) 788-0949 (USA only)
(541) 482-2134
Fax: (541) 488-7796
Connect with Us
Contact Info
Mail:
iCalmPet
1467 Siskiyou Blvd, #30
Ashland, OR 97520 USA
Phone:
9:00am – 12:00pm PST, M-F
(800) 788-0949 (USA only)
(541) 482-2134
Fax: (541) 488-7796