Payment and Shipping Options

Contact Information

iCalmPet.com
1467 Siskiyou Blvd, #30
Ashland, OR 97520 USA

Tel: (541) 482-2134

Email- General Inquiries: customersupport@icalmpet.com

Shipping questions: shipping@icalmpet.com

 

Payment Information

Online ordering is done by credit card only. Visa, Master Card, Discover and American Express accepted.

Please review all charges and totals before submitting order.

TAX INFORMATION
We are located in Oregon, with no sales tax.

ORDERING INFORMATION
There are three ways to place an order: directly from website, phone, or email.

ORDERING ONLINE:  To order on-line, simply press the “Add to Cart” button on any product page. You may change your order at any time prior to the final sale. If you need to change or cancel your order after it has been  completed, either send us an email at customersupport@icalmpet.com, or call and leave instructions at (541)482-2134.

ORDERING BY EMAIL: Send us an Email: customersupport@icalmpet.com. Please include product name, quantity, your name, phone number and address, name and address for order delivery (if different than yours), credit card # with expiration date.

BACKORDERS: Occasionally, some items may be out of stock. We will ship your order as soon as the items are back in stock, usually within ONE week. If it is longer than a week, look for an email with an update on estimated delivery.

Shipping Information

ORDER PROCESSING: Orders are processed within 24-72 hours. Shipping only Monday-Friday excluding Holidays. Orders placed Friday after 1 pm will fall on Monday (or next full business day) fulfillment.

DOMESTIC SHIPPING: We offer FREE shipping for orders over $75 in the Contiguous 48 US states, processed and delivered through USPS Priority Mail or First Class Mail. Order must meet $75 before shipping is added. Orders under $75 will be mailed via USPS Priority or First Class with rates set by the postal carrier. Please expect 1 week for delivery via USPS. Domestic US shipping is USPS Priority Mail or First Class Mail.

INTERNATIONAL SHIPPING: All international orders will ship via US Postal Service First Class Mail or Priority Mail International. Prices and shipping costs are shown in USD. All international shipping is subject to USPS shipping charges and any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Customers are responsible for any fees that may accrue during shipping (VAT, customs fees, duties, taxes, etc). Please use your tracking number to set up a claim with your local postal carrier if packages are not delivered in a timely manner. Shipping time will vary. We do not currently ship to the UK. (However, our downloads and streaming are available around the globe!)

HOLIDAY SHIPPING: Our last mailing day for Christmas is December 16th, 2020 for the contiguous US. Free shipping at $75 or Shipping cost is based on both weight and destination and is calculated during the checkout process, using USPS real-time rates.

WHOLESALE ORDERS: Please allow 4-6 business days for packing, and 7-10 business days for shipping through USPS on domestic orders. International orders do not qualify for Wholesale. 

All orders are processed within 72-hours of placing your order, we ship on weekdays only (and not on major holidays). Specific “delivery suggestions” entered in the order notes at checkout will be disregarded, as we have no way to pass this information to your local postal carrier.

Please see our warranty or return pages for damaged or unwanted items and our policy for returns.

QUESTIONS? Feel free to ask!

customersupport@icalmpet.com