Support

Contact Information

iCalmPet.com
1467 Siskiyou Blvd, #30
Ashland, OR 97520 USA

Tel: (800) 788-0949 (USA only) or (541) 482-2134
Fax: (541) 488-7796
Email: customersupport@icalmpet.com

 

Payment Information

Online ordering is done by credit card only. Visa, Master Card, Discover and American Express accepted. (Please include expiration date and security code on all orders).

Please review all charges and totals before submitting order.

TAX INFORMATION
We are incorporated in Oregon, with no sales tax.

ORDERING INFORMATION
There are five ways to place an order: directly from website, by fax, phone, or email.

ORDERING ONLINE:  To order on-line, simply press the “Add to Cart” button on any product page. You may change your order at any time prior to the final sale. If you need to change or cancel your order after it has been  completed, either send us an email at shipping@icalmpet.com or call and leave instructions at (800) 788-0949.

ORDERING BY FAX: Our fax line is open 24 hours a day, 7 days a week. Fax your order with your credit card information to (541) 488-7796.

ORDERING BY PHONE: Our toll-free voicemail is available seven days a week. Call us at (800) 788-0949 and we will return your call within 48 business hours PST, Monday to Friday.

ORDERING BY EMAIL: Send us an Email: shipping@icalmpet.com . Please include product name, quantity, your name, phone number and address, name and address for order delivery (if different than yours), credit card # with expiration date.

Shipping Information

Domestic US shipping is by USPS. Please allow 1 week for domestic delivery. International shipping is via USPS air mail, please allow 1-18 weeks for delivery. All orders are processed within 48 hours of placing your order, we ship during weekdays only.

DELIVERY OPTIONS

DOMESTIC DELIVERY: Depending on order weight, we ship via the following two methods: USPS First Class and Priority Mail.

EXPEDITED DELIVERY: Please indicate “Priority Mail” on your order. This service takes 2-3 business days.

INTERNATIONAL DELIVERY: All international orders will ship via US Postal Service First Class Mail or Priority Mail International. Customers are responsible for additional fees that may accrue during shipping (customs fees, duties, taxes, etc).

If you have special delivery requirements, call us at (800) 788-0949 (USA) or (541) 482-2134 (outside US), and we will do our best to facilitate timely delivery to locations world-wide.

BACKORDERS: Occasionally, some items may be out of stock. We will ship your order as soon as the items are back in stock, usually within 1 week. If it is longer than a week, look for an email with an updated on estimated delivery.

QUESTIONS? Feel free to ask!
Product Questions:   customersupport@icalmpet.com
Shipping Questions: shipping@icalmpet.com