Effective May 1st, 2023

60-Day Defective Merchandise Warranty

In the event of a defective iCalmPet product purchased directly from iCalmPet.com, a replacement unit will be provided within 60-days of purchase.

To receive a replacement:

1. Email us with specific details: CustomerSupport@iCalmPet.com
2. Replacement, return instructions, and process will be provided to you by our Customer Service
Representative before you take any action.
a. Replacements will be shipped within 5-business days after receipt of returned unit.
b. Notification of replacement shipment will be provided via email.
3. Shipping fees for defective units (i.e., return of defective unit to iCalmPet, and replacement unit to
customer) are the responsibility of   iCalmPet. Any original upgraded shipping fees will not be refunded.
4. Issuance of replacements are based on conditions of items returned at the sole discretion of iCalmPet.

To qualify for our Defective Merchandise Warranty: 

• Your unit cannot have been damaged; it must be returned in like-new condition in original packaging.
• If you disassemble your iCalmPet Player for any reason, it is no longer returnable.
• Players must have been purchased directly from iCalmPet.com.

Due to current unpredictability of product supply, iCalmPet reserves the right to substitute any iCalmPet component with a like product of same or higher value.

Units purchased from a 3rd party are not warrantied under the guidelines stated above. Units that are purchased from any party other than iCalmPet.com may have alternative refund/replacement warranties that differ from iCalmPet. In this instance, you should contact the 3rd party from which you purchased the product.

    30-Day Money-Back Guarantee

    If your speaker, CD or Micro SD music program doesn’t meet your expectations, we will refund your purchase price. Due to the nature of our Downloadable albums, full returns are not possible. In the event of disatisfaction for any of our downloadable albums, a partial iCalmPet credit will be issued.

     

    Note: For all purchases made prior to the above effective date, please contact CustomerSupport@iCalmPet.com to discuss your product issues with a customer service representive. Please provide the date of your purchase, order number and issue with the merchandise.

     

    Dogs

    Dog Calming Music

    Music Speakers for Dogs

    All Dog Products

    Cats

    Cat Calming Music

    Music Speakers for Cats

    All Cat Products

    People

    People Calming Music

    Music Speakers for People

    All People Products

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    Dogs

    Dog Calming Music

    Music Speakers for Dogs

    All Dog Products

    Cats

    Cat Calming Music

    Music Speakers for Cats

    All Cat Products

    People

    People Calming Music

    Music Speakers for People

    All People Products

    The Music

    Why Music for Pets?

    Why Music for People?

    How Our Music Works

    Psychoacoustics

    Research

    Take a Sonic Inventory of Your Sound Environment

    Company

    Joshua Leeds, Sound Researcher

    Bioacoustic Research

    The Musicians

    Shelter Program

    Wholesale

    iCalmPet Blog

    6 Ways to Prepare Your Pets for the Holidays

    5 Tips to Keep Your Pets Comfortable and Safe During Winter

    Separation Anxiety And Your Dog: The Complete Guide

    5 Recipes to Help You Create Your Own Dog Treats at Home

    3 Ways to Make Exercising Fun with Your Pet

    View iCalmPet Blog
    M

    The Music

    Why Music for Pets?

    Why Music for People?

    How Our Music Works

    Psychoacoustics

    Research

    Take a Sonic Inventory of Your Sound Environment

    Company

    Joshua Leeds, Sound Researcher

    Bioacoustic Research

    The Musicians

    Shelter Program

    Wholesale

    iCalmPet Blog

    6 Ways to Prepare Your Pets for the Holidays

    Together All the Time: At Home with Pets During Covid-19

    Keeping Your Dog Occupied at Home During Quarantine

    Hearing Loss in Dogs 2020 [Causes + Solutions]

    Separation Anxiety And Your Dog: The Complete Guide

    View iCalmPet Blog

    Technical Support

    Product Instructions

    Download Assistance

    Lithium-Ion Battery Tips

    Customer Service

    Payment & Shipping

    Warranty

    Returns

    Your Privacy

    Common FAQs

    Why music for noise phobias?

    What if I have a dog AND a cat?

    Does the iCalmPet speaker come with a guarantee?

    Can I use iCalm for myself, or is it only for pets?

    View all FAQs

    M

    Technical Support

    Product Instructions

    Download Assistance

    Lithium-Ion Battery Tips

    Customer Service

    Payment & Shipping

    Warranty

    Returns

    Your Privacy

    Common FAQs

    Why music for noise phobias?

    What if I have a dog AND a cat?

    Does the iCalmPet speaker come with a guarantee?

    Can I use iCalm for myself, or is it only for pets?

    View all FAQs

    Contact Us

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    Contact Info

    Mail:
    iCalmPet
    1467 Siskiyou Blvd, #30
    Ashland, OR 97520 USA

    Phone:
    9:00am – 12:00pm PST, M-F
    (800) 788-0949 (USA only)
    (541) 482-2134
    Fax: (541) 488-7796

    Connect with Us

    M

    Contact Info

    Mail:
    iCalmPet
    1467 Siskiyou Blvd, #30
    Ashland, OR 97520 USA

    Phone:
    9:00am – 12:00pm PST, M-F
    (800) 788-0949 (USA only)
    (541) 482-2134
    Fax: (541) 488-7796

    Connect with Us

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