1-year Defective Merchandise Warranty

If the iCalm Player you’ve purchased directly from iCalmPet.com is defective, we offer our apologies for any inconvenience, and will replace the player (or any other defective components) for FREE.
Here’s what you do:

  1.  Email us with specific details: CustomerSupport@iCalmPet.com
  2.  We’ll quickly send you confirmation of replacement, and will let you know if we would like you to send us the defective player or not. In most instances, replacements will be shipped within 5 business days unless item is out of stock. If this is the case, you will be notified as soon as the product is available and when your replacement ships.
  3. Shipping fees: If we determine that item is defective, all shipping fees are waived. Please note: shipping fees are not refunded unless the item arrived to you defective or became non-functional within 1-year of your purchase.
  4. Issuance of refunds or replacements are based on condition of items returned and at the sole discretion of iCalmPet.com.

The Small Print: To qualify for either of our Player Refund/Replace warranty programs:

  • Your unit cannot have been dropped, damaged, or scratched.
  • If you disassemble your iCalm Player for any reason, it is no longer returnable or refundable.
  • Players must have been purchased directly from iCalmPet.com (including our affiliated websites: iCalmDog.com, iCalmCat.com, or ThroughaDogsEar.com).

Please note: Due to the fluidity of product procurement, iCalmPet.com reserves the right to substitute any iCalm component with a like component of same or higher value.

60-Day Money-Back Guarantee

If the iCalm Player or music program(s) you’ve purchased do not meet your expectations, we’ll REFUND your purchase price. Visit our Returns page for further detail.

 

Dogs

Dog Calming Music

Music Speakers for Dogs

All Dog Products

Cats

Cat Calming Music

Music Speakers for Cats

All Cat Products

People

People Calming Music

Music Speakers for People

All People Products

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Dogs

Dog Calming Music

Music Speakers for Dogs

All Dog Products

Cats

Cat Calming Music

Music Speakers for Cats

All Cat Products

People

People Calming Music

Music Speakers for People

All People Products

The Music

Why Music for Pets?

Why Music for People?

How Our Music Works

Psychoacoustics

Research

Take a Sonic Inventory of Your Sound Environment

Company

Joshua Leeds, Sound Researcher

Bioacoustic Research

The Musicians

Shelter Program

Wholesale

iCalmPet Blog

Support Animals and Air Travel - What's Changing in 2021

Together All the Time: At Home with Pets During Covid-19

Keeping Your Dog Occupied at Home During Quarantine

Hearing Loss in Dogs 2020 [Causes + Solutions]

Separation Anxiety And Your Dog: The Complete Guide

View iCalmPet Blog
M

The Music

Why Music for Pets?

Why Music for People?

How Our Music Works

Psychoacoustics

Research

Take a Sonic Inventory of Your Sound Environment

Company

Joshua Leeds, Sound Researcher

Bioacoustic Research

The Musicians

Shelter Program

Wholesale

iCalmPet Blog

Support Animals and Air Travel - What's Changing in 2021

Together All the Time: At Home with Pets During Covid-19

Keeping Your Dog Occupied at Home During Quarantine

Hearing Loss in Dogs 2020 [Causes + Solutions]

Separation Anxiety And Your Dog: The Complete Guide

View iCalmPet Blog

Technical Support

Product Instructions

Download Assistance

Lithium-Ion Battery Tips

Customer Service

Payment & Shipping

Warranty

Returns

Your Privacy

Common FAQs

Why music for noise phobias?

What if I have a dog AND a cat?

Does the iCalmPet speaker come with a guarantee?

Can I use iCalm for myself, or is it only for pets?

View all FAQs

M

Technical Support

Product Instructions

Download Assistance

Lithium-Ion Battery Tips

Customer Service

Payment & Shipping

Warranty

Returns

Your Privacy

Common FAQs

Why music for noise phobias?

What if I have a dog AND a cat?

Does the iCalmPet speaker come with a guarantee?

Can I use iCalm for myself, or is it only for pets?

View all FAQs

Contact Us

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Contact Info

Mail:
iCalmPet
1467 Siskiyou Blvd, #30
Ashland, OR 97520 USA

Phone:
9:00am – 12:00pm PST, M-F
(800) 788-0949 (USA only)
(541) 482-2134
Fax: (541) 488-7796

Connect with Us

M

Contact Info

Mail:
iCalmPet
1467 Siskiyou Blvd, #30
Ashland, OR 97520 USA

Phone:
9:00am – 12:00pm PST, M-F
(800) 788-0949 (USA only)
(541) 482-2134
Fax: (541) 488-7796

Connect with Us

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