Got a Problem? We’re committed to making it right with our Return Policy! 

Our mission is to provide quality auditory programs that calm anxiety in dogs and cats. We take our work quite seriously. Our company ethics are rooted in good faith and responsibility. If there is ever a problem with our players or music, our commitment is to make it right. That’s why we stand by our Return Policy and 60-Day Money-Back Guarantee.

RETURN POLICY FOR iCalmPet PRODUCTS
(Includes iCalmDogs, iCalmCats, iCalm For People, and Through a Dog’s/Cat’s Ear CD’s)

DOWNLOAD THE RETURN FORM

REFUND: 60-Day Money-Back Guarantee

We take great pride in our products. If the iCalmPet product you have purchased does not meet your expectations, we will gladly refund your money or replace it for you, once you have returned the original iCalmPet product in original packaging with all included items you received. Contents must be in new condition.

Refunds or exchanges must take place within 60-days of the purchase date. Shipping fees are not included in any return calculation.

In the unusual event that your item is defective, we ask that you contact us within 60- days of the purchase date for an exchange. We will send you a pre-paid postal label (for U.S. mailing addresses) with our return address. Additional shipping charges do not apply to exchanges for defective merchandise.

To qualify for this, kindly follow these procedures:

  1. Returns must take place within 60-days of your purchase date.
  2. Please Note: Refunds for items purchased before April 5, 2018 will be refunded by CHECK. We will mail a check issued to the name and address printed on the form (see step 3).
    Refunds for items purchased on or after April 5, 2018 will be refunded directly to the credit card used on the initial order.
  3. Download, print and fill out the Pre-Authorized Return Form. Please include your ORDER NUMBER.
  4. Send your iCalmPet product (with all included items if applicable). Please be sure to package items safely so they don’t get damaged during shipping.
  5. Contents must be in like-new condition.
  6. Send to:
    iCalmPet.com
    1467 Siskiyou Blvd #30
    Ashland, Or 97520
  7. Shipping fees are not refunded unless item arrived defective.
  8. Issuance of refund is based on condition of items returned and at sole discretion of iCalmPet.com

Please note: If you disassemble your iCalmDog/iCalmCat for any reason, it is no longer returnable.

QUESTIONS ABOUT RETURNING OR EXCHANGING MERCHANDISE?
CustomerSupport@iCalmPet.com

-OR- Leave us a message and the best time to call you back:
1-800-788-0949 (USA Only)
541-482-2134 (local and international)

Click here for Warranty information

 

 

Dogs

Dog Calming Music

Music Speakers for Dogs

All Dog Products

Cats

Cat Calming Music

Music Speakers for Cats

All Cat Products

People

People Calming Music

Music Speakers for People

All People Products

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Dogs

Dog Calming Music

Music Speakers for Dogs

All Dog Products

Cats

Cat Calming Music

Music Speakers for Cats

All Cat Products

People

People Calming Music

Music Speakers for People

All People Products

The Music

Why Music for Pets?

Why Music for People?

How Our Music Works

Psychoacoustics

Research

Take a Sonic Inventory of Your Sound Environment

Company

Joshua Leeds, Sound Researcher

Bioacoustic Research

The Musicians

Shelter Program

Wholesale

iCalmPet Blog

6 Ways to Prepare Your Pets for the Holidays

5 Tips to Keep Your Pets Comfortable and Safe During Winter

Separation Anxiety And Your Dog: The Complete Guide

5 Recipes to Help You Create Your Own Dog Treats at Home

3 Ways to Make Exercising Fun with Your Pet

View iCalmPet Blog
M

The Music

Why Music for Pets?

Why Music for People?

How Our Music Works

Psychoacoustics

Research

Take a Sonic Inventory of Your Sound Environment

Company

Joshua Leeds, Sound Researcher

Bioacoustic Research

The Musicians

Shelter Program

Wholesale

iCalmPet Blog

6 Ways to Prepare Your Pets for the Holidays

Together All the Time: At Home with Pets During Covid-19

Keeping Your Dog Occupied at Home During Quarantine

Hearing Loss in Dogs 2020 [Causes + Solutions]

Separation Anxiety And Your Dog: The Complete Guide

View iCalmPet Blog

Technical Support

Product Instructions

Download Assistance

Lithium-Ion Battery Tips

Customer Service

Payment & Shipping

Warranty

Returns

Your Privacy

Common FAQs

Why music for noise phobias?

What if I have a dog AND a cat?

Does the iCalmPet speaker come with a guarantee?

Can I use iCalm for myself, or is it only for pets?

View all FAQs

M

Technical Support

Product Instructions

Download Assistance

Lithium-Ion Battery Tips

Customer Service

Payment & Shipping

Warranty

Returns

Your Privacy

Common FAQs

Why music for noise phobias?

What if I have a dog AND a cat?

Does the iCalmPet speaker come with a guarantee?

Can I use iCalm for myself, or is it only for pets?

View all FAQs

Contact Us

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Contact Info

Mail:
iCalmPet
1467 Siskiyou Blvd, #30
Ashland, OR 97520 USA

Phone:
9:00am – 12:00pm PST, M-F
(800) 788-0949 (USA only)
(541) 482-2134
Fax: (541) 488-7796

Connect with Us

M

Contact Info

Mail:
iCalmPet
1467 Siskiyou Blvd, #30
Ashland, OR 97520 USA

Phone:
9:00am – 12:00pm PST, M-F
(800) 788-0949 (USA only)
(541) 482-2134
Fax: (541) 488-7796

Connect with Us

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