Returns

Got a Problem? We’re committed to making it right with our Return Policy! 

Our mission is to provide quality auditory programs that calm anxiety in dogs and cats. We take our work quite seriously. Our company ethics are rooted in good faith and responsibility. If there is ever a problem with our players or music, our commitment is to make it right. That’s why we stand by our Return Policy and 60-Day Money-Back Guarantee.

RETURN POLICY FOR iCalmPet PRODUCTS
(Includes iCalmDogs, iCalmCats, iCalm For People, and Through a Dog’s/Cat’s Ear CD’s)

DOWNLOAD THE RETURN FORM

REFUND: 60-Day Money-Back Guarantee

We take great pride in our products. If the iCalmPet product you have purchased does not meet your expectations, we will gladly refund your money or replace it for you, once you have returned the original iCalmPet product in original packaging with all included items you received. Contents must be in new condition.

Refunds or exchanges must take place within 60-days of the purchase date. Shipping fees are not included in any return calculation.

In the unusual event that your item is defective, we ask that you contact us within 60- days of the purchase date for an exchange. We will send you a pre-paid postal label (for U.S. mailing addresses) with our return address. Additional shipping charges do not apply to exchanges for defective merchandise.

To qualify for this, kindly follow these procedures:

  1. Returns must take place within 60-days of your purchase date.
  2. Please Note: Refunds for items purchased before April 5, 2018 will be refunded by CHECK. We will mail a check issued to the name and address printed on the form (see step 3).
    Refunds for items purchased on or after April 5, 2018 will be refunded directly to the credit card used on the initial order.
  3. Download, print and fill out the Pre-Authorized Return Form. Please include your ORDER NUMBER.
  4. Send your iCalmPet product (with all included items if applicable). Please be sure to package items safely so they don’t get damaged during shipping.
  5. Contents must be in like-new condition.
  6. Send to:
    iCalmPet.com
    1467 Siskiyou Blvd #30
    Ashland, Or 97520
  7. Shipping fees are not refunded unless item arrived defective.
  8. Issuance of refund is based on condition of items returned and at sole discretion of iCalmPet.com

Please note: If you disassemble your iCalmDog/iCalmCat for any reason, it is no longer returnable.

QUESTIONS ABOUT RETURNING OR EXCHANGING MERCHANDISE?
CustomerSupport@iCalmPet.com

-OR- Leave us a message and the best time to call you back:
1-800-788-0949 (USA Only)
541-482-2134 (local and international)

Click here for Warranty information